Privacy policy

This policy explains how VibePass ("we", "us") handles personal information when you visit our website or apps, buy tickets, or sell tickets as an organizer. By using VibePass you agree to the practices described here.

1. Information we collect

• Account details - your name, email address, phone number, password (stored only as a secure hash) and, if you sign in with Google or Facebook, the basic profile those services share with us.
• Purchase details - the events, tickets and add-ons you buy, attendee names, order totals, promo codes used and your acceptance of any event policy. Card details are entered directly into our payment providers' secure forms; we never see or store your full card number.
• Event attendance - when your ticket is scanned at the door, the time and the device that scanned it.
• Organizer details - business name, public profile, team members and payout details such as bank account information, which is encrypted at rest.
• Usage data - pages viewed, events browsed, referral links followed, device and browser type, approximate location derived from your IP address, and cookies (see our Cookie Policy).

2. How we use information

• To sell and deliver tickets, process payments, refunds and payouts, and prevent fraud.
• To let organizers manage their guest lists, check guests in and contact attendees about their event (for example, a change of venue or time).
• To send service messages such as order confirmations, ticket reminders and account security notices.
• With your consent, to send news about events you may enjoy. You can unsubscribe at any time from any marketing email or in your account settings.
• To measure and improve VibePass, and to comply with our legal obligations.

3. When we share information

• With the organizer of the event you buy for - your name, email address, phone number (if provided), tickets purchased and check-in status. Organizers are responsible for handling this information lawfully.
• With service providers that help us run VibePass, such as payment processors, email and SMS delivery, hosting and analytics providers, under contracts that require them to protect your information.
• With promoters who referred your purchase, limited to the order amount and date - never your contact details.
• When required by law, or to protect the rights, safety and property of our users and VibePass.

We do not sell your personal information.

4. How long we keep information

We keep order records for as long as needed for accounting, tax and dispute purposes, and account information for as long as your account is open. You can ask us to delete your account at any time; we will keep only what the law requires us to retain.

5. Your choices and rights

You can review and update your details in your account, download your tickets, and ask us for a copy of your information or for its correction or deletion by contacting our support team. Depending on where you live you may have additional rights under local data protection law.

6. Security

We protect information with encryption in transit, encryption of sensitive fields at rest, access controls and regular reviews. No system is perfectly secure, so please use a strong, unique password and keep your login details private.

7. Changes

We may update this policy from time to time. We will post the new version on this page and, for significant changes, let you know by email or a notice on the site.

8. Contact

Questions about privacy? Contact the VibePass support team through the Help Center.